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Privacy Policy

For your convenience our Policy is divided into the following sections


Introduction

Wuplo is committed to protecting your privacy and ensuring you have a positive experience when using the services, we provide, which we generally refer to as Wuplo or Wuplo services.


Scope of this Privacy Policy

This Privacy Policy explains how we handle data, including what we collect and how we obtain it, how we use it, when and if we disclose it, and some of your options for managing your data with Wuplo with regard to:


Who are we and how to contact us?

This Privacy Policy explains how personal data is processed by First Mile Delivery Solutions GmbH (“Wuplo”), a company incorporated in Germany and having its registered office at Uhlandstraße 14, 10623 Berlin.

The words “we”, “our”, “us” refer to Wuplo.

Our Data Protection Officer is B152 LLC. You may contact them by emailing our Data Protection Officer email address: DPO@wuplo.com.

If you have questions, please contact the support team at support@wuplo.com.


What data, for what purposes, how long, and based on what grounds do we process as a Controller?

Purpose of ProcessingData Subjects:
Categories of Data
Storage PeriodLegal Basis
Complaint processingOur customers:
first name (nickname) email address; order details.
Until the end of processing the claim or until you object to such processing whichever happened firstLegal system processing is necessary for compliance with a legal obligation
Customer supportOur customers:
full name; email address; order details.
1 year from the date of the last request or until you object to such processing whichever happened firstOur legitimate interests to improve the quality of our service
Feedback collectionOur customers:
full name; email address; order details.
Sending you direct email marketing communications about our serviceOur customers and their representatives or potential customers:
email address; the time of opening emails; the message content
Until you unsubscribe from our mailing list, until the end of campaign, or until the purpose of processing personal data is achieved whichever happened earlierYour consent to receive our newsletter
You may withdraw your consent at any time by clicking the “unsubscribe” link in the email communications we send to you
Creation an account for youOur customers:
first name (nickname); phone numbers; data from device; delivery address; photo.
Until the termination of a contract or until the deletion of an account whichever happened earlier, and within the terms specified by lawProcessing is necessary for the performance of a contract to which you are party.
We will not be able to provide you with our service if you fail to provide the data
Checkout and delivery of ordersOur customers:
first name (nickname); phone numbers; delivery address; order details.
Until the termination of a contract or until the deletion of an account whichever happened earlier, and within the terms specified by lawProcessing is necessary for the performance of a contract to which you are party. We will not be able to provide you with our service if you fail to provide the data
To better understand your preferences, to help you navigate our website, to personalize and provide a more convenient experience to you, to analyze which pages you visit, and to measure advertising and promotional effectivenessOur website visitors:
IP–address, GEO (country or town), OS type and version, browser type and version, type of device and its display resolution, traffic source for the visitor, OS and browser language, which buttons are being clicked and what pages are being opened
2 years or until you withdraw your consent whichever happened earlierYour consent to store cookies in your browser
You may withdraw your consent at any time by changing the settings of your web browser as set in our Cookie Policy
Precontractual communication with couriersOur couriers:
full name; email address; phone number; courier information (information about work experience, hobbies).
0.5 years from the date of the last communication or until you object to such processing whichever happened firstProcessing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.
We will not be able to provide you a position if you fail to provide the data
Contract conclusion with couriersOur couriers:
full name; details of the identity document; residence address (according to a passport or other identity document); photo; payment data; phone number; email address; car information (color, model and number of the car); actual address of the place of residence; citizenship; details of the vehicle registration certificate.
Until the termination of a contract and within the terms specified by lawProcessing is necessary for the performance of a contract to which you are party.
We will not be able to provide you with our service if you fail to provide the data
Health informationExplicit consent to the processing
Registration of couriersOur couriers:
full name; phone number; email address; photo; car information (color, model and number of the car); payment data; residence address (according to a passport or other identity document).
Until the termination of a contract and within the terms specified by lawProcessing is necessary for the performance of a contract to which you are party.
We will not be able to provide you with our service if you fail to provide the data
Publication of courier data on the websiteOur couriers:
first name; company name; position; photo.
Until you withdraw your consent or until the purpose of such processing is met whichever happened earlierYour consent to publish information on our website. You may withdraw your consent at any time by contacting at DPO@wuplo.com
Payment with partners (couriers) and withdrawing funds from the courier's balanceOur couriers:
full name; payment data; residence address (according to a passport or other identity document).
Until the termination of a contract and within the terms specified by lawProcessing is necessary for the performance of a contract to which you are party.
We will not be able to provide you with our service if you fail to provide the data
Interaction with partnersPartners, bloggers:
full name; details of the identity document; ITN (Individual Taxpayer Number); Insurance Number of Individual Ledger Account; phone number; payment data; date of birth; residence address (according to a passport or other identity document)
Until the termination of a contract and within the terms specified by lawProcessing is necessary for the performance of a contract to which you are party.
We will not be able to provide you with our service if you fail to provide the data
Vendor managementCounterparties:
full name; company name; position; details of the identity document.
Until the termination of a contract and within the terms specified by lawOur legitimate interests to
Interaction with counterparties within the framework of contractual relations or to conclude a contractCounterparties:
full name; company name; position; phone numbers; email address.
6 years after last communication if a contract is not concluded or until the termination of a contract and within the terms specified by law if a contract is concludedProcessing is necessary for the performance of a contract to which you are party or in order to take steps at the request of you prior to entering into a contract

Who do we share your data with?

We use third–party service providers to help us provide portions of the Wuplo services and give support. Examples of these third parties include our payment processor and hosting provider.

They only receive data needed to provide their services to us. We have agreements with our service providers that say they cannot use any of this data for their own purposes or for the purposes of another third party.

We prohibit our service providers from selling data they receive from us or receive on our behalf.

We require service providers to use data only in order to perform the services we have hired them to do (unless otherwise required by law). For example, we may use a company to help us provide client support. The information they may receive as part of providing that support cannot be used by them for anything else.


Acting as a Controller we share your data with the following processors:

Processors, their Location and the Link to Privacy Policy / Website if applicablePurpose of TransferSafeguards for restricted transfers (outside the EEA and ‘adequate’ jurisdictions)
Amazon Web Services, Inc (the USA)Hosting Service ProviderWe use Standard Contractual Clauses to ensure that your data is properly protected
Innovatsionnyye sistemy, LLC (Russia)Administration of information systemsWe use Standard Contractual Clauses to ensure that your data is properly protected
LLC FMDS Technologies (Russia)Administration of information systemsWe use Standard Contractual Clauses to ensure that your data is properly protected
Mailgun Technologies, Inc (the USA)Email Marketing ProviderWe use Standard Contractual Clauses to ensure that your data is properly protected
Infobip Ltd (United Kingdom)Email Marketing ProviderAdequate country
Google LLC (the USA)Email Service Provider
Web Analytics Service Provider (Google Analytics, Google Tag Manager)
We use Standard Contractual Clauses to ensure that your data is properly protected
Slack Technologies, Inc (the USA)Corporate messenger Service ProviderWe use Standard Contractual Clauses to ensure that your data is properly protected
Atlassian Inc (the USA)Project management Service ProviderWe use Standard Contractual Clauses to ensure that your data is properly protected
Vebim.RU, LLC (Russia)Online consulting Service ProviderWe use Standard Contractual Clauses to ensure that your data is properly protected
Freshworks, Inc (the USA)Telephony Service ProviderWe use Standard Contractual Clauses to ensure that your data is properly protected

Automated decisions

We do not make any automated decisions about you that would result in legal or other similarly significant effects on you.


Cookies

Please read our Cookie Policy for information about cookies.


Your rights

You have the following rights under the GDPR concerning personal data: the right to information, right to access, right to rectification, right to withdraw consent, right to object against processing for specific purposes (such as direct marketing), right to object to automated processing, right to be forgotten and right for data portability (copy of personal data in a commonly used machine–readable format).

You may also exercise the mentioned rights by contacting us via email at DPO@wuplo.com.

You also have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work, or where an alleged infringement of the GDPR has taken place.


Changes to this Policy

We regularly update this Policy in case there are significant changes in the way we process your personal data.

You will receive a notification prior to such significant changes become effective by email if you provided us with your email address, by our mobile app or by pop–up notice on our website.