Jobs

FAQ

1. Where do you deliver?


2. How does the service work?

Download the Wuplo App in the App Store or Google Play and sign up in a few minutes. Then, make a shopping list and proceed with an order: we’ll collect top-quality products, pack them up carefully and deliver them to your address.


3. How quickly will I get my order?

The delivery takes from 10 minutes. But we also can deliver at the time you set. The delivery service works from 9 am to 11 pm: we can be there in time for breakfast or late dinner.


4. I have special wishes regarding my order. How do I let you know?

You can contact our Support Team directly and tell them about your gastronomic wishes. We are always happy to fulfill them! You can write in the Wuplo Chat in the App, write an email to support@wuplo.com or call +49 3083799877.


5. Can I add products to the list or remove them?

Yes, you can use the order editing function within the app. You can also contact our Support Team via Chat in Wuplo App or write an email to support@wuplo.com. If the item you want is out of stock, we’ll inform you about it and suggest an alternative.


6. How and when do I pay?

When you sign up, you provide a card number — you don’t need to re-enter your details for every new order! You also can pay via Apple Pay or Google Pay. When you make a purchase, the necessary amount is set aside on your card. The payment only proceeds when the courier brings the products. When there are changes to be made, the amount set aside on the card changes as well.


7. When do I need a confirmation code?

When you check and accept your order, the courier makes a note in the app, and you receive a confirmation code on your phone. Please, send this code to the courier: the order will be closed then, and the payment will be withdrawn from your bank account. Of course, you can also pay for your products remotely: ask someone you trust to accept the order!


8. Unexpected situation: I am not at home. What should I do?

If you need to leave the house urgently, any trusted person can accept your order, and you can complete the transaction online. Or you can change the time or the address of the delivery. Alternatively, you can use our new “Leave the order at the door” service. Our courier will leave the package and send you a photo confirmation and a code to complete the order.

Please let us know if you cannot accept the delivery or you can be reached by phone. If we don’t hear from you and cannot contact you repeatedly, unfortunately, we have no choice but to block your account.


9. What if a courier brings me spoilt or damaged products?

We select the freshest products and pack them carefully, just the way you would do it yourself. But if you have any doubts about the quality of the products, let us know by contacting our Support Team in the App Chat, write an email to support@wuplo.com or call +49 3083799877, and we will make a refund!


10. There are products I didn't order. Do I have to pay for them?

Of course not. If you’ve noticed some extra products, please contact our Support Team. We’ll correct the order and find a way to compensate you for the inconvenience!


11. How much will the delivery cost?

The delivery cost depends on demand to keep the delivery speed as fast as possible anytime.
Low demand: 1€
Average demand: 1,6€
High demand: 2,6€


12. How do I use my bonuses?

You can pay 20% of the price of an order using bonuses.